Non-delivery of order

Last year on 17 December 2025 I ordered shoes on the Woolworths app to be collected at Woolworths Tygervalley. Before going on leave I contacted the Woolworths customer service to notify them that I am going to be out of town for 2 weeks. When I came back the week of the 5 January 2026 I went to collect my parcel but was informed that the parcel was sent back. The supervisor Letesha contacted Pargo who advised that they will resend the parcel and provide me with a new pin. Last week I emailed Woolwoths customer service to follow up on my parcel because I am going abroad on 25 January 2026. Up until now I havent received an acknowledgment or any communication from Woolworths or Pargo. I'm leaving in a couple of days. Therefore I need urgent feedback or a reimbur*****t of my money.