Non-Delivery of Online Order

I placed an order via the Woolworths app on 13 December 2026, which I never received. A week later, the status showed delivered, but I did not receive the parcel.

I have contacted customer care multiple times since early January, yet no resolution or feedback has been provided. I was even told the package was delivered to a mall, which I did not authorise and never received.

The issue is the lack of accountability and communication. I request urgent resolution.