Non-delivery of item

I placed an order on line on the 20th of January 2018. The items I ordered were delivered on the 24th of January 2018. this order was missing one item, I phoned the call centre and was on hold for over 30min my airtime was exhausted. I then sent an email immediately informing them of the missing item. I didn't receive any response till I phoned the call centre on the 26th of Jan 2018. I spoke to Nomfundo who sent an email to the warehouse. I was phoned by someone else on Sunday regarding my email. I still didn't get any joy from them. I phoned the call centre twice thereafter on both occasion I was told that my item has been released for delivery. Today its the 23rd of February 2018 which makes it a month from the date I received my order and I still haven't received my item nor my refund.

I am displeased with Woolworths being such a big store, they have truly lost my respect and trust I had for them.