Non consistency with your own policies and procedures.

I am so flabbergasted to name how disappointed I am in Woolworths customer service. I am a customer in Horizon village Woolworths retail store. The relationship that's there with the staff personal you feel welcome today it all changed in a blink of an eye. I have a secondary card that I'm able to use at any Woolworths store be it in the Westrand or KZN and have never been so belittled. If you adhere to your policies and procedures be consistent 100% at all given time. I was disgraced by a staff personal and store manager Mr Pule telling me that I am not able to use the secondary card I used in many occasions in the same store without problems and the staff personal says she knows me however today I'm treated as a ***** using the secondary card I always use at any given store in your Woolworths store If you have a system or be innovative and create one where customers complains are lodge with secondary card being used. Don't treat us like we untrust and Mr Pule will never tell a customer how they should choose to sign in their life. Trusted and built relationships with Woolworths Horizon village food stores is broken. Sies disgusted it is how I feel.