Nobody can order/Sherking responsibility

I was at Loch Logan inquiring about the short sleeved heat generation vests. The gentleman there told me to inquire on the website as this would take 2-3 days compared to in store of 3-4weeks. Great, I thought. I sent an email and am still awaiting a response of some sort. It is a week later. So, not only was the guy at the store not willing or able to go the extra mile to find out whether he could source it from a different location, the website it non-responsive. And why should an order online receive time-related benefits to an in-store quiry?<br> There are thousands of people who prefer doing their shopping in stores. This is plainly unacceptable, very unlike the image that Woolworths is portraying in adverts.