No store card after two months

<p>I have opened my account +- 2 months ago and to date no store card. I received a piece of paper to use for the first 30 days. I went to Kolonnade branch and said to the assistant that I have changed address in the past month and maybe the card must be re-ordered. She phoned the call centre to confirm my fica documents submitted that same morning and then ordered a new card, this was on the Monday 12 June. She said the card should be there by the Friday latest. I asked her if I can still use my voucher that said valid for 30 days...she said no, which means now I can't buy on my account. 2 July I went to the branch again to see if my card is there as I did not receive an sms. They checked the file and no card. I left my details and asked her follow up where my card is. She phoned the call centre and they confirmed no card was ordered. She immediately phoned me back and informed me about the card and asked I must go to Customer Service to order a new card. I explained to her there is no way I am going to sit there again and I will put a complaint on hellopeter. She said it is fine thank you sir. This is really pathetic from WFS that to date I have no card and they won't allow me to buy on my account either, but it is their fault?</p>