No statement but adverts flood my mail box

I lodged a complaint in August 2015 regarding the fact that Woolworths can send me promotional material to the noted email address on the system, but you cannot send me an account. Whether it be via email or via the post office. <br> This was addressed back then by Shahier Davis and I was assured that I will receive my statements via email and I will be removed from the mailing list. I have this in writing. Needless to say 6 months later and nothing has changed. Then you have the audacity to send me sms's that I owe you money. <br> If I don't know how much I owe you how do you expect me to make payment? This is not my first request and I can guarantee that this will not be my last. Send me an account/statement or you will not receive payment until such time.