NO STAR SERVICE

I just had the WORST experience with WOOLWORHTS ONLINE. I have ordered 3 Witchery items on 28 October, delivery date 1 November. By 1 November I received an email from Wesley stating the items will now arrive on 3 November - nothing arrived. When I called on Monday, 6 November Nancy said she would call me back by 7 November - nothing again. When I called on 7 November, I was assisted by Warren who tried his best to follow up with the Hyde Park store from where the items were supposed to be shipped. No one was available on that side apparently. Later the evening, somebody called me back on a Cape Town number, so I assume the Call Centre, informing me that 2 of the 3 items are available. I requested that the item that is out of stock be cancelled and the other two items sent to me. Today is Friday, the 10th, and I was put on hold by the Call Centre for the past 19:02 minutes. Finally Aphiewe came alive to tell me she has to call me back as they are still "checking the order".... I award them 1 star, as that is the lowest available, but they certainly deserve NO stars for this one!!!!!