No service delivery and rude call centre agent

Placed an online order on Sunday, as the items ordered were needed for the weekend. After 5 business days my order is still not delivered and when I phoned the Woolworths online call centre I received no assistance from the call centre agent. Instead of her assisting me she was rude, abrupt and disrespectful. When I asked for her name, she refused to give it to me. Come on Woolworths, you can do better than this. This experience was so bad that I am considering closing my account with you after being your client for so many years,