No service at Adderley street Woolworths

After my card was \accidentally"not being returned by cashier a month ago I app**** for a new card. After two weeks without a card or any notification I went to the Adderley branch to enquire about my card. Turns out it has been there for over a week and nobody bothered to informed me. I produced my ID and received my card in return. Today when I wanted to use my card for the first time I was asked to present my ID again. At no point did the customer service team informed me that I would need an ID when I use the card again. I do not walk around with my ID in my wallet. The general service"