No rewards for me courtesy of Woolworths

Sometime around late June or early July 2025 the Woolworths rewards program was updated/changed and with that the App on my phone was updated to the current program. Immediately after the update I could not login or use the rewards program because I could not login or register anew. I then contacted Woolworths for help on this and I was provided a reference ***. Over the months and weeks I kept following up on this and Woolworths would respond, sometimes weeks or months later. As at today the problem remain unresolved. I still can’t login or register for this program as it says I am already registered but once logged in it loops back to welcome screen to register or login again. I personally do not care much about Woolworths or their rewards program but it is important to my wife and it bothers her everytime I go shopping and don’t claim these rewards. I keep forgetting her login details so if I am at the hops by myself which happens a lot I just pay and don’t bother about this. On this Saturday after I just got back from buying some items for a dinner we are hosting and I didn’t claim any rewards and oh boy she’s not happy, especially since the spend went beyond 13k. I’ve already missed out on over 50k worth of spend reward with Woolworths and this not due to any fault of my own but due to the lacklustre support I’ve received from Woolworth rewards.