No response to numerous requests for a new card after a ********** purchase 9 months ago on my account.

I need a new card since mine was blocked after ********** purchases. This was 9 months ago! I have emailed, phoned, gone into the store more than numerous times, and I just can't seem to get a new card. Every time that I contact you, there is no reference of the card that's on its way. In the meantime I keep getting sms's that I can increase my credit limit, and what your specials are. You are clearly missing my support. I have even tried communicating with you on my app. Last email was 2 weeks ago, still no response. ?