No response from Woolworths Rewards Programme

I joined the Woolworths Reward programme in October 2013, and was issued with a card (which I still have in my possession).<br> <br> I never received any rewards, which I found odd. I contacted the rewards office on the 2nd December 2014 and a consultant at their call centre logged my call and gave me a reference. Apparently, someone else had the same card as me and was receiving the vouchers, which I find quite strange as I have the card in my hands. I then followed up on the 26th January 2015 as I had not received any feedback from them. I was told the Rewards Manager by the name of Rene Pillay, would contact me as she was in a meeting.<br> <br> I then called back on the 6th February 2015 to speak to Rene Pillay and was told she would phone me back. I then called on the 13th February 2015, as was told once again that Rene Pillay would call me. <br> <br> Either Woolworths do not have phones or Woolworths is experiencing loadshedding 24 hours a day every day<br> <br> Does Woolworths not need my few meagre Rands, that I am not important to be called back and my query resolved?<br> <br> Woolworths your attitude and customer service \STINKS"!"""