VA
Vanessa A

1 reviews | Active since Aug 2011

17 Feb 2016, 13:34

NO RESPONSE FROM CUSTOMER SERVICES

I have logged several complaints & queries with Woolworths Customer Services since June last year. These are acknowledged & I am promised \feedback\" & \"prompt attention\", but the latest query - sent on 27th January - still hasn't had a response.<br> I have resent the query, but still no response. In fact, not even an acknowledgement this time.<br> The lack of customer service & the failure to attend to queries & complaints is disappointing from a retail giant such as Woolworths. As a loyal & longstanding client, I am sad to see how their staff are unenthusiastic, unhelpful, pay no courtesy or attention to the shoppers who pay their salaries, & at the general decline in their quality & service.<br> I recently found 2 items that were 3 days past their best before date on the shelves. The branch where I shop in Bedford Centre, Bedfordview, is always cluttered with boxes & palates in various states of being unpacked or sometimes even empty, leaving little room for trolleys to pass. The print on the labels is minute & difficult to read. Products disappear from the shelves, never to be seen again.<br> Come on Woolworths, pull up your socks. This is not acceptable & you are going to lose clients."

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