No response from Customer Service

<p>I'm extremely disappointed in your Customer Sevice. Melissa Eksteen confirmed receipt of our complaint with reference number ********** 3- ********** 78 on 23 June 2016, but to date and after I sent a follow up email on 14 July 2016, NOTHING has been done and no one has even bothered to respond. What is your excuse WOOLWORTHS SA? Do you expect loyal customers to be satisfied with below par products and when they complain, be happy with terrible Customer Service?</p> <p> </p>