No response for a case of *****

Someone at Woolworths decided to not do their due diligence and give some random person a credit card in my name. I reported the ***** 6 weeks ago and submitted all the documentation they wanted, and to this day no one has bothered to update me on the progress to remove this thing from my name. This is after repeat visits to a branch, Mall of Africa, and promises that someone will be in touch, I am still waiting. It's been weeks now with zero updates.

I am now sitting with a huge debt in my name and it's really frustrating and affecting my credit and they don't seem to be bothered, after they carelessly caused the problem.