No reply to poor quality goods

I lodged a complaint with Woolworths Head Office (online) received a reply promising a response within 48hours how very dissapointing ...not interested in feedback and no response received .....<br> <br> Appaling .....supposedly the \Difference""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;340006;837420;18;2;0;0;0;0;2;NULL;NULL;NULL;15/03/04 21:41;15/05/11 19:49;MEDI SOLUTIONS TAKE MONEY LIE ABOUT DELIVERY;740716;ELAINE;***;IN RESPONSE TO HUISGENOOT ADVERTI*****T, CLIENT PAID R9600 FOR FAT FREEZING MACHINE, PAID BY EFT IN MARCH 2015, PRODUCT STILL NOT DELIVERED (MEDI SOLUTIONS SUPP**** **** PROOF OF DELIVERY). CLIENT DEMANDED REFUND, HAS NOT RECEIVED EITHER MACHINE OR REFUND. MEDI SOLUTIONS NOT REGISTERED WITH CIPC BUT RUNS AN FNB ACCOUNT. CONTRARY TO FICA.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;845671;688284;23;2;0;1;0;0;2;NULL;NULL;NULL;15/05/11 21:35;15/05/11 19:51;Accounting&communication;CLI*** and ***;;***;Follow up to report of 02-05-2015: on 04-05-2015 we received an email, stating that \your accounts have been merged to only one account number which is ***..; on about 05-05-2015 and certainly on 11-05-2015 the threatening sms messages and telephone calls started again; stating that our account had been handed over to the debt collecting attorneys;coming from telephone nr ***. We do not understand how tracker connect could not communicate with the relevant sections regarding this important matter and that a perceived well managed complaint could turn out so badly. We request Me Maluleke to address our concerns as a matter of urgency with the relevant sections of her company. """