No refund nor Customer Service

WOOLWORTHS After an online purchase (click&collect), there was an amount due to me as a refund of items out of stock. I have continuously emailed shops@woolworths with no success. I understand that it’s only a R500+ refund but I would appreciate a response. Order no. o***. I’m still waiting for my refund! It’s been over a week and a half. I have spent time and money trying to retrieve my refund. I have been issued a WW reference number: ***1 and promises that the refund has been requested, but still nothing to date. I’ve been very patient. No one contacted me. I have had to make several calls and still nothing has been resolved. I see that I’m not the only one with this issue. Surely there’s a better business practice to retain business.