No refund after several months

Failed to refund my money for an online purchase that I never received the product and they received their product back from the own warehouse in Cape Town. I am now struggling for nearly 3 months to receive my refund. There finance department has come up with various excuses why the refund couldn’t be processed. From the refund failed to we need your id and bank details in order to refund. No one has ever gotten back to me after my ID and bank details has been sent.

Very bad administrative department. Like taking your money but don’t like paying you back.

Shame on you Woolworths