No refund a week after Woolworths didn't fulfill my order

They deserve -5 stars. I placed a dash order a week ago, money was taken from my acc immediately, order never arrived and no communication from them either. Phoned the help line (which btw isn't even toll free) and queue was so long I had to buy more airtime. I was told they have technical issues and I will be refunded within 24-48 hours, still nothing a week later. Their app has been a pain to use for years now and I only use it when absolutely necessary for that reason. The fact that they don't do anything about it just shows how much they care about their customers. I wonder if I will ever see my money but Woolworths will never see me again.