NR
Natalie Rösner

1 reviews | Active since Dec 2017

24 Aug 2020, 10:46

No positive outcome of the store card I app**** for

I app**** online for a woolworths store card two weeks ago. It was approved and the consultant on the phone asked me to go on Monday 17th August 2020 to woolworths eastgate to have my store card printed. I went on Monday 17th August 2020 to eastgate branch to have my card printed. The consultant who helped me asked me to go into the booth to have the card printed and then he said there was an error with the machine and that he was not able to print the card. He said he would have the card delivered to the store in seven working days and he would contact me when it was ready. In the meantime I have received two emails stating my store card has been posted and will take eight weeks to deliver in the post. I have sent numerous of emails asking it not to be delivered by post as the postal service is shocking and I never receive post at the address I stay at. I get two reply saying it will be delivered in eight weeks time. I went today to the eastgate branch and asked the consultants on duty to help me find out what is going on. The were on the phone to head office financial service. They say the account is open but I still do not have a store card to purchase anything. The consulant inform me the person who captured by online application took down the incorrect cellphone number and that is why not one person from woolworths has contacted me. I said to the consultant I am at this point where I want to cancel the application as no one seems to be able to help me so there is really no point to have a store card if I physically don't have a card to use. I left the store to have achieve really nothing as I still don't have a card and the consultants gave me their manager number to contact her as she apparently doesn't work at the branch. Really been patient with the whole process but have come to the point where nothing has progressed.

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