No more respect for Woolworths S.A

On the 16th/12/2025 I went to Soshanguve crossing to pay my Woolworths account and buy new sandals that I wanted to wear on Saturday the 20th/12/2025. After making a payment, I went to get a pair of sandals on the shelves and when I got to the till point, I was told that I won't be able to use my card so I must apply for a replacement, I said to the lady that I can be able to produce my ID but she refused to assist. This is the kind of service that we get from local malls, it's very irritating to get such service from a store that you trust whole heartedly, I'm so disappointed and I don't see a reason to have this store card anymore.