No masks, traumatic experience and no ownership taken

I laid a complaint on the 22nd July 2020 regarding Woolworths Soneike allowing my life to be put in damager as customer in the store wasn't wearing a mask and then continued to tell other customers to not wear a mask too. I confronted the customers as he was attacking us that were wearing masks and the video is still circulating on social media with more than 20000 views, I spoke to the manager Sergio who said he will escalate the concerns I raised after he called me a week later and he said he will follow up with me and to date he hasn't gotten back to me and neither is the store manager ever available. I messaged Woolies customer service on Facebook and no response. Today I called the store and no one wanted to assist or take ownership of the query even though Sergio wasn't there and neither was the store manager. I don't want to speak to the store manager or the other managers. I want this query to be escalated to the AREA MANAGER OR HEAD OFFICE. I WANT A RESOLUTION AND COMPENSATION FOR THIS TRAUMATIC EXPERIENCE AND ME HAVING TO CALL TO FOLLOW UP ON THE CASE.