NO Help or initiative

I Have made a payment with my Absa Credit card to my Woolworth's Credit Card on the2 /03/2015 with the wrong reference number. Its was my fault. When i couldn't see the payment reflecting on my Woolworths Credit Card i phoned them and they said its just not allocated but can see it. (Woolworths is a public beneficiary on ABSA) they will just send an email with my proof of payment to request a allocation. <br> 2 days after this Woolworths phoned me and said no they cant find the payment I must go to ABSA. So i went to ABSA and they confirmed that the payment is at Woolworths. Now Woolworths is calling me 24/7 to find out when will I be able to pay my Credit Card because its been overdue from the 20/03/2015. I am Getting no respons from ABSA and Woolworths and i am feeling like no one wants to take the time to help me. If this goes on i will never be a customer of Woolworths again. they just do not want to help.