No help from Woolworths online banking

I received a Woolworths Credit Card quite a while ago and have tried without success to access the Woolworths Online banking, as it's pretty useless to me without this. I have stood for ages at a Woolworths store to try and get this solved, while they spent an hour on the phone, then I ordered a new card and again, despite them promising that it would work, I still have no access. I called AGAIN this week, and they told me that I was in a queue and I would be contacted within 3 working days and STILL no response or phone call and it's almost impossible to get through to the Credit Card division. Please can I be assisted?