No Help AT ALL!!!!!!!!!!!!!!!!!!

Hi, I did not want to write a review but you guys are really not leaving me any other choice.

I have emailed all the departments, yet no one feels the need ACTUALLY to help me except Alison/Allison from WFS.

I picked up my new store card from Horizon View Woolworths on Saturday ( 1 Oct 2022 ). I made an in-store purchase and then made a payment, which you should be able to see in my account history. I then came home, with my new card and attempted to make an online grocery purchase at https://www.woolworths.co.za/.

The page loaded for 30 seconds, and an error came up " please use a different card or call WFS". I emailed on Saturday and Sunday and then started calling everyone from WFS and the Online department. Online then logged a call with IT which I received feedback on Wednesday or Thursday I believe. The feedback was that WFS has to reverse the payment however WFS states that Online needs to reverse the payment. It's A PENDING TRANSACTION and no one seems to know what the hell they are doing??? To my knowledge, Online is supposed to REVERSE the PENDING transaction since it was done online and not in-store. I send emails, I call and nothing is happening and no one is calling me back or responding to any of my emails. I have sent ALOT. Is this how customers get treated when the fault is on YOUR side and not on my side? Can someone just for the love of all things nice reverse the PENDING transaction or issue me a voucher for the value of the pending transaction so that I can actually buy food to feed my family? After this, I guess I will have to open a ***** case... Can this please get sorted, TODAY!!! Its been a week