No gift card received, despite being promised.

On 3 December 2025 I addressed a complaint I had with the Wolworths product, Chuckles. I was informed via email as a result of my bad experience I would be receiving a gift card, which would be sent via SMS to my phone. Unfortunately after sending emails, I have not had any response nor have I received the promised gift card. I have now had to resort to going via Hello Peter to get a response.