No feedback on query

I went into Woolworths Mall @Carnival and found a pair of pyjamas I wanted to buy. Did not find my size and requested that the store assistant check sister branches for stock she found the size I was looking for at more than 1 branch and said that she would request that they bring it tl their branch for me to collect. One of the ass7stants also then at the same time suggested shopping for the item online as this might prove quicker, we attempted to do this with my mobile device with no luck due to technical problems, she then called the online shopping line to my and the assistants astonishment the online shopping staff only work till 4pm each day and we could not be assisted. I then opted for the interbranch transfer. This request was done Wednesday 8 July 2015 and till today I gave received no response from anyone at Woolworths even after I escalated my complaint to [Email Removed] and sent follow up e-mails on 2 more occassions after that. Till today 21 July I have heard nothing and still not received the requested item. Not sure if my query is not importanr enough.