NO FEEDBACK ON ACCOUNTS FOR 4 WEEKS

My Woolworths credit card was handed over to MBD attorney since I could not make payments. I have settled the account in the meantime quicker than I said I will. I am trying now for almost 4 weeks to get a paid up letter. I have paid extra money in since when I contacted MBD they could not give me a settlement amount so according to me I am in credit with almost R2000.00. When I call Woolworths they refer me to MBD and when I call them they tell me that Woolworths must help me.<br> <br> There is NO feedback what so ever from anyone and I have spoken to a couple of people now. Lucille Davids from Woolworths keep on saying it will be referred to the right department which means its [Email Removed] who never responds to emails. I spoke to Pelenomi who works with this person and made a promise that I will be contacted back...DAYS later now and still nothing. I have never seen such shocking service. Yes I made a mistake but I have settled my account. Can you please assist in fixing this or should I even go further with this?? I am in Zambia but they assured me its not a problem to call me this side<br> <br> How long must I wait to get ANY help??<br> <br>