No feedback from Woolworths after four weeks of sending faulty clothing items to Head Office - shocking service

Hi there

On Friday four weeks ago, I took to Woolworths Blue Route Customer Service two items of clothing purchased from Woolworths that I have only worn maybe 10 times each, both of which were coming apart, which is not acceptable after wearing them only ten times. One was a standard Woolworths Classic black pul***** that had developed big holes under the sleeves, and the other a silver pul***** that had developed a split on the side on one of the fold lines.

Blue Route Mall Customer Service made me fill out a slip of sorts (I never received a copy) and said they would have to be sent off to head office.

The value of the two items of clothing is R800, and I have heard absolutely nothing for eight weeks and nor have I received a refund. This is really bad service and not at all acceptable!

To entrust Woolworths with R800 worth of faulty clothing and for four weeks hear nothing is shocking service!