No Feedback!

<p>I have been unemplyed for a year now, I was retrenched. I have insurance protecting my loan and credit card, but it will end this month, have contacted woolworths about this before,they asked me to wait till Sept, on the 5th I emailed them with no response, on the 9th i ema**** again, cc'd every single department including complaints, still no response, all i want to do is work out a balance protection and payment plan!! They send me my statements no problem, but i cannot get a hold of anyone to help me, i am abroad on a tourist visa with my fiance, I have no other way to get into contact with anyone, this is very tedious! I wait 5-10 days before anyone responds to my emails, this time theres no response at all, I feel like i need to take this up with the ombudsman! </p>