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For the past month I am trying to settle my account in full through Munnik Basson Dagama. After dozens of emails to MBD and telephone calls, they say that they are waiting on an answer from woolworths financial services. What I do not understand is how can it take so long to work out a settlement amount. Seems to me they do not want my money. This is absolute pathetic service. I wonder if it will help at all to lay a complaint with the Ombudsman.