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I phone 14th November the credit card department to find out if i can move some of the transactions that was deducted as straight to my budget facility. So the lady assist me doing that. I then phoned again the 15th of November and spoke with Jamie to question why the transactions moved to budget don't have a positive effect on my available credit.

From our conversation i understood she does not really understand that if you move transactions from your straight to budget that your balance should increase with available funds, because why would you transfer funds to budget to be repaid over months and it goes of on your straight.

I then insist to speak to a Teamleader and off course all the teamleaders were unavailable. I left a message to be contacted back but i know from experience Teamleaders are too important to speak to clients.

So i will appreciate it if someone can rectify this asap. And please the credit currently on my card is due to the payment i made the 12th of November and not the movement.