NO Delivery - Online Order

I have ordered a pair of shoes (Product Code: Shannon Shootie - ********** 748441, Order No: o ********** 79) on the 21st July 2017. I was expecting the order to be delivered at Woolworths in Sandton City (Johannesburg) on the 28th July 2017, which was more than a month ago. I have been following up with their Call Centre and was told by the Representative that the truck that was transporting my order got hijacked on its way to deliver. I was then told that Woolworths will reimburse me as the shoes that I have ordered are out of stock. It's more that 1-month and I have not received my order and I have not received a refund (Reimbur*****t). The biggest problem that I have is that if I don't call them to follow-up, they do not bother to give me an update - this clearly shows that they do not care. I do not like online shopping at all, but because I CONSIDERED Woolworths to be a reliable brand (one that I have been loyal to for years), I didn't think something like this would happen. I am passionate about branding and Public Relations, I know how crucial it is for brands to look after their clients in order to remain strong and keep growing. But the service that I am receiving and the overall experience, has left a bad taste in my mouth. I am now starting to share this experience with my family, friends, and acquaintance - who are also sharing this with the people that they know. Even though their brand is strong, this experience is *****ing the Woolworths brand. All that I am asking for is to deliver my order, or refund me the R999 that I have paid for this undelivered order.