No delivery of online goods and no response

I am shocked at the way woolworths handled me as a customer. Do you not care about your customers?<br> <br> I bought 2 dresses online on the 14th of December which was scheduled for delivery on 21 December. Numerous email correspondence happened between 20-23 December and I was promised someone will phone me to explain whats happening with my order. By the 24th nobody has contacted me. 10 days surely is unacceptable with no one from woolworths contacting me to give me an update. By the 24th I phoned the call centre. Woolworths stated that they will find out and let me know. They promised to phone back. Listen to the voice recording of your call centre. I even asked again are you sure someone will call me back and they promised they will, but nobody phoned back. Up till today nobody from woolworths has phoned or done anything about this. <br> <br> I have already paid for these items.<br> <br> I was left embarrassed as I did not receive the dress I was meant to give as a Christmas present. <br> I am truly very disappointed in woolworths and feel ****** by them.