No delivery, no response, no refund

WOOLWORTHS SA I am extremely disappointed in your online shopping service. I purchased some clothes online and had my order confirmed to be delivered on the 6th of December 2017. I then recieved an email stating that my order will be delayed. i rep**** asking delayed until when and i was given no response. I then received another email stating that my order will be delivered in two parts and also it was highlighted what part of my order was out of stock. i was assured that my money would be refunded for the item that was out of stock. It has been 2 and a half weeks since i made my order, 4 unrep**** emails, no answering of customer call care numbers and i have only received part of my order. No communication regarding the rest of my order. This is totally unacceptable and one would not expect such poor quality service from Woolworths. I told you I do not live in South Africa and needed the stuff delivered by the 6th. Now my family members will not have their Christmas gifts. Please get your house in order and can someone respond to my emails regarding my order!!!