NO DELIVERY NO REFUND

I placed an order on the woolies app on Sunday 12 May 2024. They cancelled the order due to no stock and i wasn't informed. I called the helpline and they said I'll get a refund within 24 to 48 hours. On Thursday 16 May I enquired again about my refund only to be told it would take 7 to 14 working days or I could call the bank myself to cancel the authorisation. After numerous calls with agents and stores I was told the finance department has been notified about my refund but no one could tell me exactly when it would be refunded. 6 days later and still no refund. I will never shop at woolies ever again. Most pathetic service ever received. They don't even deserve a 1 Star rating.