No Delivery No Message - WORST Online experience ever!

After 5 months being out of SA and arriving back to be placed into Quarantine, we were advised that we could use Woolworth's Online Shopping or Checkers. I decided to go with Woolworth's (having never placed an online order with them) I did this on the 17th at 10:18am and paid for the shopping.

Part of the shopping experience is to book a time slot for delivery, the only delivery available was Saturday 18 July between 2pm and 5 pm (Sandhurst/Sandton) which I booked and accepted.

Saturday the 18th 2pm arrives, no delivery no message but it is early, Sat 18th 3pm no delivery / no message I phone the Reception and ask if there is perhaps a package from Woolworth's waiting for me, they advise no, just be patient.

Sat 18th 5pm arrives and no delivery - no message. I try the online contact numbers, but they only operate to 5pm, I eventually after 8 attempts get hold of someone at the Sandton Store, who advises me that there was a positive case and the store had to be closed, which I completely agree with and understand.

What I am annoyed and upset about is the fact that not one Woolworth's employee phoned me to let me know there would be a problem with the delivery and would I mind waiting an extra day or I can cancel my order (allowing me to online shop with someone else) or that they would arrange for my items to be delivered form the next closest store?

My first and this will be my last ever online experience with Woolworth's because if I as a customer get treated this way, then I see no reason to support them at all.

I really can not understand how people do not care about customer service at all, I suppose why care when there will be another customer tomorrow.