No delivery from Woolworth online purchase

On 06 May 2002 I purchase an item for R580.00 from Woolworth online. The transaction was successful and I recieved the Order Number: o***, however to date the staus on their website indicates "Order processing"

About 30 minutes later I made second online purchase for R780. Items from the second purchase was delivererd on scheducle.

I AM STILL AWAITING THE DELIVERY OF ORDER NUMBER: o***.

I sent an email to an email to *** about 3 days ago but no response as yet. I aslo tried calling their ***, and after being on hold for a very long time i gave up on the call.

The promised delivery date has come and gone and yet i am still waiting with no correspondence from Woolworths. This is pathetic service to say the least.