No delivery/ Call center gives false information.

I ordered goods on Tuesday and booked delivery for Wednesday evening the 23/12/2015 at the Woolworth online shop . The goods never arrived but I was assured by the call center Thursday morning that the delivery of my order would take place. At 16:00 I phone the call center again to enquire about my delivery and was informed this time by a helpful attendant that my order was not in the system for delivery. Having been disillusioned by the whole experience and no ingredients for our Christmas lunch I asked that she cancel the order. Order number o***. I am still waiting to be refunded for the transaction.