No delivery and no refund

On the 5 December I placed an order on Woolies Dash. The order was not fulfilled stating there was no one at the delivery address. This is incorrect as I was there the whole time and my buzzer was never rung and I was never contacted via the app (I had it open the whole time I was awaiting the delivery). I contacted the call centre where I found out that the cellphone number on the system was old, but still my buzzer was never pressed and I was at the delivery address awaiting my order.

I requested a refund by email and was offered a refund voucher by sms or email. I accepted an email voucher. To date, despite following up on the 9th, 17th and 19th, I have still not received my refund.

How it takes more than 10 working days to issue a voucher is beyond me. Woolworths has essentially ****** my money.

Please issue the refund voucher URGENTLY.