No delivery after money was deducted from my account

I have places an order online which was meant to be a gift to a loved one on Friday. It was meant to be delivered between 10am-1pm on Saturday to which I had asked my partner to stay at home and await her gift. On Saturday I received an email from Asmaa Ismail saying that the delivery would be 1hr 30 minutes late, my partner waited for an empty promise! No delivery was made and no one reached out to me thereafter. I called the customer care team on Sunday requesting a refund within the next 3 working days and nothing has been processed as yet. I again tweeted a complaint on Twitter and had a response from the Woolworths account asking for my order number only for them to not respond any further. I will be forced to take legal action because this is *****! You cannot take people’s money and not offer the service you are meant to. Absolutely disgusting service!