NO DELIVERY

I made an online order on the 30th of April. Apparently someone attempted to deliver on the 6th(there was no delivery that actually came to me). Since then the only call i got from woolworths was to say there was a mix up. I have been calling everyday since 10 May and all i get is it has been escalated! not sure if the problem is with the delivery partner or woolworths but you can do better guys.