NO DELIVERY

I placed an order with Woolies on the 1st of February and stated that it was a Gift and it should be delivered on the 08/02/2018, yesterday i sent a complaint to Woolies department and they read it, but no one bothered to get back to me and tell me whats happening with my delivery, up until now its 12:10 pm and no one has bothered to get back to me, if this is the service they strive to give their loyal customers then clearly i had a wrong impression with them. what they are doing is unprofessional, can people please start doing their JOBS..... ITS UNACCEPTABLE...