No Customer Service Etiquette from Thobile

Yesterday afternoon around 4pm i went to Woolworhs Gensis and received such appalling service from Thobile the manager.

I went in & bought 2 items & got out, peanuts & soup as i was on the line i got distracted by a phone call which i pick up. I'm o the phone whilst paying and not giving a thought to the items as i thought they were correct.

I get to he car drive out & only realise that i took the wrong flavour, i drive back to the mall and I go back to the store and the cashier that helped me asked whats up and i told her i took the wrong flavour of peanuts, i have the peanuts and a slip from woolworths, immediately the lady says i should go in the store and get the flavour i wanted.

Not the manager saying i need to go back and get the correct slip as the one i gave her was incorrect. I looked and looked for the slip and did not find it, i go back into the store and the lady exchanged the peanuts without the slip she wanted.

My question is if she could exchange the peanuts without the slip, why did she insist on me going to the car and finding the slip earlier.

Very disappointing to say the least.