No customer service delayed refund process

⭐ 1 STAR – Extremely Poor Customer Service

This has been one of the most frustrating customer service experiences I have ever had.

I had an issue with a refund from Woolworths Liquor at Tygervalley, and the information I have received from different staff members has been completely contradictory.

The cashier told me that my money would reflect in my account yesterday.06 September 2026

When I contacted the call centre, I was told something completely different — that I would have to travel back to the Tygervalley store and that the refund could take up to 7 days.as the store manger was suppose to log the call

Then, yesterday, the store manager contacted me and told me that there was no need for me to return to the store, as the call centre had given me incorrect information. I was told that the money would reflect later yesterday or today.8 September 2026

Well, it is now today and NOTHING has been refunded.

So which information am I supposed to believe?

The cashier says one thing. The call centre says another. The manager says something completely different. Meanwhile, I am the customer who is left chasing my own money and wasting my time trying to get answers.

I do not live close to Tygervalley. If I had followed the call centre's instructions, I would have had to travel there at my own expense — all because I was given incorrect information.

For a company charging customers some of the highest prices, I expect a much higher standard of customer service. Unfortunately, my experience has been the complete opposite.

The staff clearly need serious customer-service training. There seems to be no communication between the store and the call centre, and nobody seems to take ownership of the problem.

You cannot charge premium prices and then provide customers with this level of service.

I am extremely disappointed and will seriously reconsider shopping at Woolworths in future. I am also taking this matter further because this entire experience has been completely unacceptable.

Woolworths — please sort out your refund process, communication and customer service. Customers should not have to fight this hard to get their own money back.