No customer service at La Lucia Woolworths

<p>I was sold a pair of shoes at the La Lucia branch that ditd not have the same sizes in the pair.</p> <p>It went through the till where cashier scanned both shoes. Do not know how it went through the till.</p> <p>I went to Gateway branch to exchange the shoes, where I was told to exchange the shoes at La Lucia because it was confirmed with a telephone call that the other shoe was at La Lucia branch.</p> <p> </p> <p>I got the contact name for the La Lucia lady from the Gateway branch, and then drove all the way back to La Lucia.</p> <p> </p> <p>What was truly upsetting is the way I was then treated at La Lucia. </p> <p>I opviously pronounced the name wrong, which led all the staff behind the customer service desk to laugh and discuss the matter in front of me. After reading the name badge of the lady helping me and laughing about the matter the most, I realised that she was "Teloshni" who was discussed by all staff around her.</p> <p> </p> <p>I find it sad that clients get treated like this by Woolworths staff.</p> <p>No one apologised for selling me the wrong size shoes.</p> <p>No one apologised for me having to drive all the way there to have the matter resolved.</p> <p>Management should keep a closer eye on staff and maybe themselves too, as junior staff is obviously get this from their senior management.</p>