No customer service

I sent an enquiry on 30 January 2024 to ***. I received an automated response that an Agent will be in touch with me shortly. No agent has contacted me nor have I received any further response on email. I forwarded my email of 30 January 2024 to *** as this was the only complaints email address I could find. NOTHING received, not even an automated response. This is not the type of service one would expect from Woolworths! Now I know why I do not shop there anymore.