no customer service

I went to ask for a qoute as i usually buy at woolies for insurance purposes. THE WOMAN DIDN'T EVEN HAVE TIME SHE TOLD THE CHEF TO TELL ME SHE IS BUSY.DOES THIS WOMAN KNOW WHAT CUSTOMER SERVICE IS.I NEED HER TO SEND ME THAT QUOTE ASAP BECAUSE I TOOK EFFORTS ON MY LUNCH N SHE PAYS ME BACK WITH AN ATTITUDE. SHE SAID THE CHEF MUST TELL ME THAT ONLY BIG STORES DO QUOTES. .WHT ON EARTH