No customer FIRST as per their CORE VALUES ON THE WEBSITE

The Values on their website of which CUSTOMER FIRST is a lie! I fell in their Cavendish store in August 2025 and injured my head and my back. I had medical and X-ray expenses that they refused to pay. When I asked for the footage of the incident they sent footage that only showing me walking to the aisle where I fell, nothing of the actual incident. they took their own time to communicate with me and you cannot get through to anyone higher than the clan in headoffice. I am still hurt the way I was treated as a loyal customer. The fall was due to a spill of a client who broke a bottle of olive oil and the cleaners trying to clean it with water. NO warning sign, hence my request for the footage which was clearly tampered with.